A tradition of team effort
Kim Smith, a sales representative and 30-year member of the company, does the scheduling, but that’s just the start.
“We could have five different buses headed to one school, so there’s the dispatcher, the drivers, the mechanics, the wash bay; it’s a lot of teamwork,” she says.
John credits his staff for enabling the business to grow.
“Customers know they always having someone reliable and courteous to talk to,” he says, “someone who will take them where they’re going and return them safely back home.”
That spirit of customer satisfaction flows through John’s blood.
“I owe all of this to my Uncle Glenn,” he says. “He was a school teacher at York High in the 30s and 40s, and he organized his first trip, a train trip to the Chicago World’s Fair in 1933.”
Bailey’s uncle convinced John’s father to start the business. Bailey Travel opened in 1949.
“So, for 80 years,” he says, “Bailey has been a name that South Central Pennsylvania can count on to serve their travel needs.”